Privacy Policy

OncoHelix is committed to protecting your personal information. This Privacy Notice outlines the types of personal information OncoHelix may collect; the means by which OncoHelix may collect, use, or share your personal information; steps OncoHelix takes to protect your personal information; and choices you are provided with respect to the use of your personal information.

For purposes of this Privacy Notice, “Personal Data” is any information by which you can be individually identified both directly and indirectly, including, but not limited to, your name, address, e-mail address, and telephone number.

How and Why We Process Your Personal Data

OncoHelix may request Personal Data about you. Examples of Personal Data that OncoHelix may collect that directly identifies you includes your name, contact information, email address, and other information in combination with these identifiers. The OncoHelix website, may collect certain Personal Data information that does not directly identify you by name, but could be used to identify that a specific computer or device has accessed our website.

OncoHelix processes your Personal Data for many reasons, including:

To respond to your requests or inquiries;
To complete a transaction;
To meet legal, regulatory and security processing requirements;
To personalize your experience on our website;
To perform website analytics and measure website performance; and
To maintain our website(s), including for security purposes.

More Information on OncoHelix Processing Activities

Responding to Requests or Inquiries: Personal data may be submitted to OncoHelix for various purposes, including through direct interactions, via our website and other online resources. For example, you may submit a request for molecular testing, or inquire about specific tests. In these instances, OncoHelix may use the information that you provide to us to take the steps necessary to respond to your request. Depending on your request, OncoHelix may collect your contact information (such as your name, mailing address, telephone number, job title), and any other information you provide to OncoHelix. If reporting is required, we may process your data to comply with our legal obligations.

Completing Transactions: Your Personal Data may be collected to fulfill services that you have requested and to understand your interests and preferences. In these instances, OncoHelix may collect your contact information as well as a history of your previous transactions with us (such as order history, customer account information). If you are purchasing a service from OncoHelix, we use this information to perform the OncoHelix agreement with you.

Website Analytics and Tracking: Where permitted by law, OncoHelix may combine Personal Data you provide with other information you’ve provided to OncoHelix through our website. Where permitted by law, we may also combine Personal Data collected through our website and online resources with OncoHelix’s offline records and information provided to us by third parties. More information about this can be found in the section below “Cookies and Other Web Trackers”.

No Third-Party Direct Marketing Use

OncoHelix will not sell or otherwise transfer the personally identifiable information you provide to us to any third parties for their own direct marketing use unless OncoHelix provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

Recipients of your Personal Data

OncoHelix will share your Personal Data with your ordering physician with the prespecified test results, and personal identifiers such as your name, mailing address, date of birth to ensure your results are accurately provided to your physician.

OncoHelix may also share your Personal Data with outside third parties, including our data processors, for the following purposes:

To help fulfill OncoHelix business transactions;
To conduct technical maintenance of our websites and other web platforms;
To facilitate a merger, consolidation, transfer of control or other corporate reorganization in which OncoHelix participates, or pursuant to a financial arrangement undertaken by OncoHelix;
To respond to appropriate requests of legitimate government authorities, or where required by applicable laws, court orders, or government regulations; and
Where needed for corporate audits or to investigate or respond to a complaint or security threat.

Retention / Storage Period of Your Personal Data

The length of time in which OncoHelix will store your Personal Data will differ depending on the purpose for which we have collected and are processing your data. In most cases, we will keep the data for three (3) years following our last interaction with you.

OncoHelix Website

OncoHelix use information to secure our website, network systems, and other assets. This may include information concerning your IP Address, geographic location, resources you have accessed, and similar information. OncoHelix collects this information automatically, for our legitimate business interests. OncoHelix and its business partners collect this information about you only if you voluntarily provide it to us. Please be aware that certain features of this site may not be available to you if you elect not to provide certain Personal Data. Any Personal Data you provide to us will be used in accordance with this Privacy Notice.

Cookies and Other Web Trackers

Our website use technology such as cookies, web beacons and other tracking technologies that enable us to deliver content that is tailored to your interests and preferences based on your past activity on the site. Please see our Cookie Policy for more information.

Websites OncoHelix Does Not Own or Control

Our OncoHelix website also may contain links to third-party websites. OncoHelix does not endorse and is not responsible for the content of third-party websites or resources, and our privacy notice does not apply to any sites that are not affiliated with OncoHelix, even if you access them via a link on our site. You should review the privacy policies of any third-party site before providing any information.


OncoHelix do not knowingly collect any Personal Data from anyone under the age of 16 without the prior, verifiable consent of a legal representative. Such legal representative may have the right, upon request, to view the information provided by the child and require that it be deleted. Moreover, all minors should seek their parent’s or guardian’s (legal representative) permission prior to using or disclosing any Personal Data on our website or online resource. This website is not designed or intended for use by children under the age of 16.

Data Security

OncoHelix uses technology and security precautions, rules and other procedures to protect your personal information from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your information, OncoHelix uses industry standard firewalls and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.


You have a right to request access to your Personal Data and to request a correction to it if you believe it is inaccurate. In the event that you believe that your Personal Data is not accurate or you wish access to your Personal Data, you may make a request using the contact information provided below.

We endeavor to provide timely access to your Personal Data. However, we may require you to verify your identity to our satisfaction prior to doing so. Further, there may be circumstances where access cannot be granted. For example, we will not grant access where doing so would lead to the disclosure of Personal Data of another individual and that individual refuses to provide consent to the disclosure, or where the information is subject to privilege or other legal restrictions. In such cases you will be notified of the reason why it is not possible to grant access to your Personal Data.

Updates to This Privacy Notice

From time to time, we may revise this Privacy Notice. Any such changes to this Privacy Notice will be reflected on this page. OncoHelix recommends that you review this Privacy Notice regularly for any changes. The date on which this notice was last revised is located at the top of this notice.

Our policy on cookies and other tracking technologies

This website is owned and operated by OncoHelix Incorporated, Calgary Alberta, Canada. OncoHelix may update this notice at any time by publishing changes on this page. You should visit this page from time to time to review these updates.

What are cookies?

Cookies save you the trouble of reentering certain information in some registration areas, help to deliver content-specific information to you, and track which sections of the site are most popular. A ‘cookie’ is actually a file that our web server or the web server of one of our service providers or third-party partners may send to your computer when you access one of our sites. This file is then stored on your computer.

What types of personal information is collected through the use of cookies?

Cookies may obtain information identifying your computer or browser, including a device ID, your IP Address, and/or an Ad ID, as well as information relating to your browsing history. The information we obtain through the use of cookies may be combined with other personal data relating to you.

What types of cookies and other tracking technologies do we use and for what purposes?

Our site may use the following types of cookies and tracking technologies, for the following purposes:

Strictly Necessary Cookies. Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the site from working. These cookies typically do not store personal data.

Functional Cookies. Functional cookies enable our websites to provide enhanced functionality and personalisation. They may be set by us or by third party service providers whose services we have added to our pages. If you reject these cookies then some or all of these services may not function properly.

Performance Cookies. Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. These cookies help us understand how our sites are being used, such as which sites are the most and least popular and how people navigate around the site. The information collected in these cookies are aggregated, meaning that the do not relate to you personally. Opting out of these cookies will prevent us from knowing when you have visited our site and will prevent us from monitoring site performance. In some cases, these cookies may be sent to our third party service providers to help us manage these analytics.

Social Media Cookies. Social media cookies are set by a range of social media services that we have added to the site (such as Facebook, Twitter, LinkedIn) to enable you to share our content with your friends, colleagues, and networks. These cookies are capable of tracking our browser across other sites and building up a profile of your interests. This may impact the content and messages you see on the other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.

Web Beacons. A web beacon is a piece of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the web site server information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed in online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted. Web beacons are also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs.

How does our site respond to web browser “Do Not Track” signals?

Certain web browsers and other programs may be used to signal your preferences to OncoHelix about how or whether OncoHelix or third parties may collect information about your online activities. Currently, OncoHelix does not respond to such signals.

What choices do you have regarding the delivery of targeted advertisements on third-party sites?

Most internet browsers allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept the cookies, or to automatically refuse all cookies. Note that doing so may impact how the functionality of some parts of our websites. If you have previously accepted cookies, you can use these same browser settings to reject such cookies if you change your mind.

Additionally, some of our websites may use third party analytics tools to collect and manage Performance Cookies on our behalf. Some specific tools we use include Adobe Analytics and Google Analytics, as described below:

Adobe Analytics. We use Adobe Analytics on our websites, which collects information through cookies. If you would like to opt out of having your data used by these cookies, please use Adobe’s opt-out tool, available here:

Google Analytics. Our websites may use certain Google Analytics Advertising Display Features, which collect information through cookies, including Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt out of having your data used by these cookies, please use Google’s opt-out tool, available here: